How Can We Help?
Find answers, guides, and support for everything on AIleana.
Messaging & Calls
How to send messages, make calls, create groups, share files, and use smart replies.
Account & Security
Managing your account, password reset, two-factor authentication, and privacy settings.
Payments & Wallet
Deposits, withdrawals, escrow transactions, in-chat payments, and transaction history.
Buying & Selling
Setting up your shop, listing products, managing orders, and handling disputes.
AIVA AI Assistant
Using voice and text commands, personalization, privacy, and troubleshooting AIVA.
Credix & Tradebit
Earning Credix rewards, converting to Tradebit tokens, and supporting creators.
Frequently Asked Questions
Is AIleana free?▼
Yes. The basic version is free with messaging, AIVA AI, and marketplace browsing. Premium plans unlock advanced tools.
How do I reset my password?▼
Go to your Profile Settings > Security > Change Password. If you forgot your password, use the "Forgot Password" link on the login screen.
How does escrow work?▼
Funds are held securely until both parties confirm satisfaction. Once approved, payment is released instantly to the seller.
How do I earn Credix?▼
You earn Credix (CRDX) for every interaction: sending messages, posting content, selling products, and engaging with the community.
How do I contact support?▼
You can reach us through the in-app chat, email [email protected], or visit our Contact page.
Didn't Find Your Answer?
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