AIleana

Loading the future of social commerce

AIleana
Legal

Terms of Service

AIleana Limited • Last Updated: 29th April, 2026

1. Introduction

Welcome to AIleana (the "App"), operated by AIleana Limited ("Company," "we," "us," or "our"). AIleana is a Nigerian social commerce platform that integrates social networking, messaging, payments, and artificial intelligence features.

By downloading, accessing, or using the App, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the App.

2. Eligibility

  • You must be at least 18 years old to use payment or commerce features.
  • Users aged 13–17 may use social and messaging features only with verified parental or guardian consent.
  • By using the App, you confirm that you meet these requirements and are not prohibited from using the App under applicable Nigerian law.

3. Account Registration

  • You must provide accurate, current, and complete information.
  • You are responsible for safeguarding your account credentials.
  • Notify us immediately of any unauthorised access.
  • We may require identity verification (e.g., BVN or NIN) for payments or high-value transactions in compliance with regulatory requirements.
  • You may not create multiple accounts to evade restrictions or bans.

4. Core Features & Usage Rules

4.1 Social Features

You may post content including text, audio, products, images, videos, and links. You retain ownership of your content, but grant us a worldwide, royalty-free, non-exclusive licence to host, display, and promote it within the App.

4.2 Messaging Features

  • Messaging may include one-to-one and group chats.
  • Certain communications may be end-to-end encrypted where technically feasible.
  • We use automated systems to detect harmful or prohibited activity where legally permitted.
  • You may not use messaging for spam, fraud, harassment, or illegal activities.

4.3 Payment Features

  • Payments are processed through licensed third-party providers.
  • AIleana Limited is not a bank or financial institution.
  • Funds are held and processed by regulated partners.

We are not responsible for losses caused by:

Payment processor failures • Network disruptions • Incorrect payment instructions

4.4 AI Features

Our AI systems may provide recommendations, moderation, chat assistance, and fraud detection.

  • AI outputs may be inaccurate, incomplete, or biased.
  • You should not rely on AI for legal, financial, medical, or safety-critical decisions.
  • We may use anonymised or aggregated data to improve AI systems.

5. Prohibited Activities

5.1 Hate Speech & Religious Intolerance

  • Incites violence, hostility, or discrimination against any religious or social group
  • Promotes hatred or threatens public safety

5.2 Public Safety Violations

  • Incite violence or unrest
  • Spread false information likely to cause public harm
  • Coordinate harmful or unlawful activities

5.3 Nudity & Sexual Content

Strictly prohibited:

  • Pornographic or sexually explicit content
  • Non-consensual intimate content
  • AI-generated explicit content

5.4 Other Prohibited Conduct

  • Fraud, scams, or money laundering
  • Impersonation
  • Sale of illegal goods
  • Spam or platform manipulation
  • Violating Nigerian law

6. Enforcement & Penalties

We enforce these rules to protect users and platform integrity.

  • Serious violations (Sections 5.1–5.3) may result in immediate account suspension or permanent termination.
  • Other violations may result in warnings, suspensions, or bans depending on severity.

7. Content Moderation & Safety

  • We use automated and human review systems to detect violations.
  • Users may report content via in-app tools or email.
  • We aim to review reports promptly, typically within 24–48 hours.

8. Commerce & Seller Responsibilities

  • Sellers must provide accurate product and pricing information.
  • Sellers are responsible for fulfilment, refunds, and customer service.
  • We may facilitate dispute resolution but are not a party to transactions.

9. Fees

  • Core social features are free.
  • Transaction and service fees will be disclosed before use.
  • Fees are non-refundable except where required by law.

10. Intellectual Property

All platform technology, branding, and systems belong to AIleana Limited or its licensors. You may not copy, modify, or distribute any part of the App without permission.

11. Privacy & Data Protection

Your data is handled in accordance with applicable Nigerian data protection laws.

We do not sell personal data.

You may request access, correction, or deletion of your data subject to legal obligations.

12. Termination

  • You may delete your account at any time.
  • We may suspend or terminate accounts for violations of these Terms.

13. Disclaimers & Limitation of Liability

The App is provided "as is" and "as available."

  • We are not liable for indirect or consequential damages
  • Our total liability is limited to the greater of: ₦50,000 or amounts paid by you in the previous 3 months

14. Indemnification

  • Your misuse of the App
  • Your violation of these Terms
  • Your violation of any law or third-party rights

15. Dispute Resolution & Governing Law

These Terms are governed by the laws of Nigeria.

  • Disputes should first be resolved informally within 7 days.
  • Unresolved disputes will be settled by binding arbitration in Abuja, Nigeria.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated at least 7 days in advance.

17. Contact

Legal Inquiries[email protected]
Support[email protected]
Safety Concerns[email protected]
Registered AddressAIleana Limited, [Registered Address]

18. Acknowledgment

By using AIleana, you agree to these Terms of Service.

Last Updated: 29th April, 2026