Privacy Policy
How AIleana collects, uses, and safeguards your personal data across our unified ecosystem.
1. Information We Collect
We collect information you provide directly, such as when you create an account, fill out your profile, upload content, or communicate with others. This includes your name, email address, phone number, profile photos, and payment information. We also automatically collect certain data when you use AIleana, including device information, IP address, usage patterns, and cookies.
2. How We Use Your Information
Your data helps us provide, maintain, and improve AIleana's services: messaging, marketplace transactions, escrow payments, AI assistance through AIVA, content recommendations, and Credix/Tradebit reward calculations. We also use data for security, fraud prevention, and compliance with legal obligations.
3. Data Sharing & Disclosure
We do not sell your personal data. We may share information with service providers who help us operate the platform (payment processing, hosting, analytics), with law enforcement when required by law, or with your consent. Your public profile and content are visible to other users as you intend within the app.
4. Data Security
AIleana employs end-to-end encryption for private messages, bank-level encryption for payment data, and regular security audits. We follow industry best practices to protect your data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights & Choices
You can access, update, or delete your account information at any time through your profile settings. You have the right to request a copy of your data, withdraw consent for data processing, and request deletion of your account. Contact us at [email protected] for data subject requests.
6. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. Essential cookies are required for platform functionality. Analytics cookies help us improve. You can manage cookie preferences through your browser settings or our cookie consent banner.
7. AIVA AI & Data Processing
AIVA, our ethical AI assistant, processes conversations and preferences to provide personalized responses. AIVA operates without surveillance advertising or paid manipulation. Your data is used solely to improve your experience and is never sold or used for third-party advertising.
8. Payments & Financial Data
Payment data processed through AIleana's escrow and wallet systems is handled by licensed payment partners. We store minimal financial data necessary for transaction records and dispute resolution. Full payment details are managed by our PCI-compliant partners.
9. International Data Transfers
As a pan-African platform serving 54 countries, your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or through the app. Your continued use of AIleana after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions, concerns, or data subject requests, contact our Data Protection Officer at [email protected] or write to: AIleana, Data Protection, Abuja, Nigeria.
Have Privacy Questions?
Reach out to our Data Protection Office at [email protected] for any inquiries about your data.